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FAQ

 

Are your nail care products Big 3 Free?

Our products are free of Dibutyl Phthalate (DBP), Formaldehyde and Toluene. If you look at the label underneath our products, you will find that the top layer can be peeled off. You will find a list of ingredients on the second layer.

Is Misa a cruelty free and vegan company?

We bring our dogs into the office and we love to spoil them. It didn’t take much to realize that our love for them should extend to all living things, even those we’ll never meet and especially as a manufacturer. That’s why Misa Cosmetics has a Vegan and Cruelty-Free policy in every way possible. Not only are we against animal testing, we pledge to never use animal-derived ingredients in any of our products. We have selected our suppliers carefully to ensure that they also unfailingly follow this policy. We test Misa products on ourselves, our staff, friendly volunteers and a team of nail techs who have a history using our line. Being Cruelty-Free is not a trend to Misa; we cannot be truly colorful in life without it.

   

Was I charged twice?

Your credit card will only be charged once after your order ships.

If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.)

If you need help speeding up the process, you can contact the issuing bank of your credit card. Please only click the “Submit” button once to avoid multiple authorizations.

I get an error message when I enter my shipping and billing addresses. What's going on?

If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).

My order won't go through. What should I do?

If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser.

Please only click the “Submit” button once to avoid multiple authorizations.

If you continue to receive error messages, please contact Customer Care at: info@misacosmetics.com